Última actualización: 07 de septiembre de 2026
1. About This Policy
Kambda S.A., operating as NextPointIQ (“NextPointIQ”, “we”, “us”, or “our”), provides a tennis coaching and performance platform via nextpointiq.com, our mobile application, and related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Services or communicate with us.
Kambda S.A. is responsible for the personal information covered by this policy, except when an organization, such as an academy, university, federation, or coach, provides you with the Services and determines how your information is used. In such cases, the organization may be responsible, and NextPointIQ may process the information on its behalf.
2. Information We Collect
Information Provided by You or Your Organization
- Account and profile data, such as name, email, phone number, password, date of birth or age, preferred language, and playing characteristics.
- Organization and relationship information, including academy, team, role, coach, player, parent or guardian, and membership records.
- Tennis and performance information, including plans, sessions, journals, reflections, matches, scores, statistics, coaching notes, goals, reports, and evaluations.
- Content and media, including photographs, videos, audio, documents, messages, and files that you upload or share.
- Billing and transaction information, such as subscription, purchase, invoice, and payment status. Stripe collects and processes card data; NextPointIQ does not store it.
- Communications, support requests, survey responses, and other information you choose to provide.
Automatically Collected Information
When you use the Services, we may collect device and browser type, operating system, IP address, identifiers, language, general location derived from IP, access times, pages and features used, referring URLs, app events, notification status, logs, crashes, and diagnostic information. We use cookies, local storage, and similar technologies to maintain your session, remember preferences, provide essential features, protect the Services, and understand their performance.
Device Permissions
With your permission, the mobile or web app may access your camera, microphone, photos, files, or notifications to record or upload player media and receive alerts. You can change these permissions on your device or browser, although some features may become unavailable.
3. Sources of Information
We receive information directly from you; from a parent, guardian, coach, administrator, or organization authorized to manage a player; automatically from your device and use of the Services; and from providers who support authentication, payments, communications, analytics, security, and infrastructure.
4. How We Use Information
Depending on your place of residence, we rely on contract performance, consent, legal obligations, and our legitimate interests to operate and protect the Services. You can withdraw your consent at any time, without affecting processing already carried out.
Marketing consent is optional and is not required to create or use an account. Operational communications—including security, invitations, billing, and training activity—are handled separately from marketing communications.
- Provide, operate, personalize, maintain, and improve the Services.
- Create and secure accounts, verify access, manage organizations, and sync devices.
- Log training sessions and matches, generate reports, offer coaching tools, and process optional AI Coach and video analysis requests.
- Process subscriptions and purchases, maintain benefits, and prevent billing fraud.
- Send account, security, service, invitation, and notification messages.
- Send product updates, tennis tips, and special offers only when you have separately opted into the relevant marketing channel.
- Respond to support requests and communicate about the Services.
- Monitor reliability, resolve errors, prevent abuse, and protect users, NextPointIQ, and third parties.
- Comply with the law, enforce our Terms and Conditions, and establish or defend legal claims.
5. AI Coach and Video Analysis
AI and video analysis features are optional. When you choose to use them, we process prompts, player context, performance data, and media necessary to deliver the requested result. AI Coach may send relevant text and context to OpenAI. Video analysis may use the NextPointIQ pipeline, including MMPose/RTMPose and TrackNetV3 on Amazon Web Services, to estimate body pose, movement, and ball trajectory to produce reports or annotated media.
Automated results may be incomplete or inaccurate and are for informational purposes only. We do not use them to make legal or similarly significant decisions about you. You can avoid this processing by not initiating the optional feature and contacting us if you have questions about a result.
6. How We Disclose Information
We may disclose personal information under the following circumstances:
We do not sell personal information, share it for cross-context behavioral advertising, or display third-party advertising within the Services.
- Within your account or organization. Information is visible according to your role, relationships, sharing decisions, and organization settings; for example, to an authorized player, parent, guardian, coach, or administrator.
- Service Providers. Providers process information for hosting and storage (Amazon Web Services), payments (Stripe), transactional email (SendGrid), notifications and crash reporting (Google Firebase and Apple Push Notification service), AI Coach (OpenAI), and other technical or professional support.
- Legal and Safety Purposes. We may disclose information when reasonably necessary to comply with the law, respond to valid legal processes, enforce agreements, investigate fraud or abuse, or protect rights, safety, and property.
- Business Transactions. Information may be transferred as part of a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, with appropriate safeguards.
- With Your Instruction or Consent. We disclose information when you request it, such as when generating a shared report.
7. International Transfers
NextPointIQ is based in Costa Rica, and the Services and our providers may process information in the United States and other countries with different laws. Where applicable, we implement appropriate safeguards, such as contractual protections, and measures designed to protect information in accordance with this policy.
8. Data Retention
আমরা retain personal information for as long as necessary to provide the Services, maintain accounts or organizational records, comply with legal and accounting obligations, resolve disputes, and protect the Services. Periods vary depending on the data and settings. Deleted analyses and derived artifacts may remain recoverable for a limited period before final deletion. Source media associated with a journal or other record may remain until that record or account is deleted. Backups may persist for a limited time before being overwritten.
9. Security
We use administrative, technical, and organizational safeguards designed to protect information, including access controls, private storage, encrypted transmission, short-lived media links, logging, and authentication. No system is completely secure, and we cannot guarantee absolute security. Keep your credentials confidential and contact us if you believe your account has been compromised.
10. Minors and Player Information
Users under the legal age of majority may only use the Services with authorization and supervision from a parent, legal guardian, or authorized organizational representative. An adult who creates or manages a minor’s profile declares that they have the authority to provide their information and media and to authorize the described processing. Before uploading media, the uploader must also have permission from other identifiable individuals who appear or are heard. Contact us if you believe a minor’s information was provided without proper authorization.
11. Your Privacy Choices and Rights
Depending on your location and applicable exceptions, you may have the right to access, correct, delete, restrict, or object to processing; receive a portable copy; withdraw consent; or appeal a decision. You can update your profile and notifications within the Services and delete an eligible account from its settings. Organizational data may require management by the responsible organization.
You can separately subscribe to or opt out of marketing emails and marketing push notifications in Account. We also honor unsubscriptions registered with each provider. Existing users and accounts created through player or parent invitations remain unsubscribed unless the individual explicitly chooses to opt in afterward.
To exercise a right, write to hello@nextpointiq.com. We may verify your identity and authority before completing the request. You may also lodge a complaint with your local data protection authority. We will not discriminate against you for exercising a privacy right.
12. Cookies and Browser Signals
You can control cookies in your browser, but disabling essential storage may prevent the Services from functioning. Because there is no uniform standard for “Do Not Track” signals, we do not currently respond to them. NextPointIQ does not sell personal information or use it for cross-context behavioral advertising, so Global Privacy Control signals do not alter those practices.
13. Third-Party Services
The Services may link to third-party sites or services that operate under their own policies. This policy does not govern their independent practices. Review their policies before providing information to them.
14. Changes to This Policy
We may update this policy to reflect changes to the Services, our practices, or legal requirements. We will post the revised version with a new update date and provide additional notice when required by law.
15. Contact Us
Kambda S.A. DBA NextPointIQ Edificio VMG, primer piso Guachipelín, San José 00506 Costa Rica
Email: hello@nextpointiq.com Phone: +506-2505-5438